How-to find a service kit or spare parts for my ROCKSHOX fork or rear shock?
Finding the right service kit or spare part is not an easy task for a rider. But there is a certain procedure that helps to facilitate the search.
1. Find the serial number on the fork or rear shock. It is located either on the back side of the crown or on the lower leg of the right side.
On the rear shock, the service number is located on the expansion tank or adjustment block (if the rear shock is spring-loaded).
2. Go to RockShox TrailHead website: https://trailhead.rockshox.com/en/search/ and put serial number.
2. This will take you to a page with information about your fork or rear shock:
3. Then click "Service Kit". Also on this page you can find the necessary documentation and kit upgrade.
Next, you will see the service number of your service kit:
Next, you need to copy manufacturer code (XX.XXXX.XXX.XXX) of the part and copy it into the search on our website - https://bikeup-shop.com
Also, the RockShox Trailhead website will offer you to view the parts catalog, where you can find an extended list of service kits and a complete list of parts for your fork or shock.
I don't have a serial number on the fork or shock.
If the serial number isn't on your fork or shock, you'll need to get the full model name, wheel size, travel, and year of manufacture.
For example, you can see these information in the technical description of your bike.
It is much more difficult to identify a fork or shock visually. In addition to the model itself, all possible settings must be identified, which complicates the task.
If you have any problems with this, please email us (firstname.lastname@example.org) with attached photos and we will try to help you.
Then when you have the information about fork r shock, you can find a service kit or parts on the Trailhead RockShox website. To do this, press the button "I don't have a serial number" and select the model from the list.
Model Code example: RS-DLX-SEL-B2
RS = Product Type - RS-Rear Shock/FS-Fork
DLX = Platform/Series - Deluxe
SEL = Model - Select
B2 = Version - (B - second generation, 2 - second iteration)
Also to identify a product's Model Code or access information, locate the serial number on the product and enter it into the Search by Model Name or Serial Number field at www.sram.com/service.